Building rapport is one of the most important skills a mediator must be able to properly develop in order to be effective. It is one of the main aspects of my PhD research and many others before me have explored this within the context of mediation as well.
Robin Dreeke of the FBI wrote a fantastic book on building rapport and recently answered questions for the Farnam Street Blog. The Q&A's are listed below while further below are ten tips for building rapport. Links to read more on each are provided.
While reading it, take a moment to reflect on how you build rapport. Do you even consider it important? What do you do? What do you avoid doing?
From Farnam Street: