- Eva Lotta Lamm's blog which gives a great overview of sketchnoting and site where she sells a book of her sketchnotes
- A slide-show explaining sketchnoting [HERE]
- Sketchnote Army- a good collection of examples
I found this article from Dan Rockwell, the @LeadershipFreak on twitter.
John Spence shares some great insight from his 15+ years of being a facilitator.
The list includes:
- The number one goal as a facilitator is to have a clear map for where you’re trying to get to by the end of the event.
- To be a… Guide on the Side – not a Sage on the Stage!
- Another thing that I’ve learned over the years is that I use a progression of: Delivering information at the beginning of the session (setting the stage, setting the context, getting everyone on the same page, creating a shared language – and shared ideas around where we are going for the day and what is most important)
- Lastly, I typically follow up all my facilitations with a two or three page “Management Memo”
Read more of each of the above and more by clicking the link below:
Presented by Alan Gross
We will describe some examples of how we have shared mediation principles and strategies with parties in conflict. Some of the tools that we have demonstrated to participants include active listening especially reflection, agenda building, brainstorming, reactive devaluation to proposals, and delaying reactions to other parties. Using role play and discussion, we will demonstrate how we apply what we label "transparent mediation”.
Whether we disclose mediation tactics and principles via joint/individual pre-session trainings and/or via interventions during the actual joint mediation sessions, this presentation explores the potential salutary effects of “transparent mediation” on client satisfaction, effective communication, and increased inter-client understanding.
About Alan Gross:
Alan Gross has mediated, arbitrated and trained for more than 20 years at many venues in New York City where he has served as the Interim Senior Director, Training Coordinator, and 9/11 Family Mediation Coordinator for the Safe Horizon Mediation Program now known as the New York Peace Institute.. Gross was formerly Psychology Professor and Department Chair at the University of Maryland, a Fellow of the American Psychological Association, and the author and co-author of a textbook and more than 50 chapters, articles and papers related to conflict resolution and social psychology. He is a founding and Board member of Mediators Beyond Borders.
Being a reflective practitioner is critical to being an effective mediator, ombuds, conflict coach, and any other conflict resolution role. The preceding statement is nothing new- I have said it many times on this blog as well as many others having said it in many other outlets.
A reflective practice can, and should be multi-faceted. Reflecting alone (perhaps by writing in a journal or taking time to review a recently concluded session) is beneficial but I do not think it should be the sole method of reflection. Just as we engage others during our job, engagement should also be a staple to our reflective practice.
I have been gravitating more towards academic research recently (I am currently striving towards a PhD with Griffith University Law School) and as part of my reflective practice, I took time away from my writing on nonverbal communication and mediation to do a brief survey on... well nonverbal communication and mediation!
I think the brief survey has already given me some valuable quantitative data which can (or should!) be further elaborated with qualitative means (that's what my PhD will attempt to do). What this information has allowed me to do is to reflect on various nonverbal elements which has a direct role in me being an effective, or in-effective, mediator. The second step then is after that personal reflection is to then see how it compares to others.
The comparison is not from the mindset of someone being "right" or "wrong" but rather seeing other peoples opinions and thoughts. Here's some quick tidbits:
65% were certified mediators
35% not certified
Mediator's Introduction (n=20)
60% believe it is very important
40% believe it is important
Believe Nonverbal Communication is important for mediators (n=21)
65% very important
68% think a mediator (male) wearing a suit is not appropriate for community mediation (n=19)
100% think a mediator (male) wearing a suit is appropriate for divorce mediation (n=20)
I'll save my interpretations and opinions for another post. I'd much rather hear/read what everyone else has to say.