New data allows for unique conflict research

Thought this would be interesting to some readers out there...

Enjoy!


New data allows for unique conflict research

Which factors increase the risk for armed conflict and war? What circumstances make conflict resolution more likely to be successful? If work for peace is to bear fruit; these questions needs to be answered. Today, the Uppsala Conflict Data Program (UCDP) releases a new dataset which opens up new possibilities for the study of armed conflict. Using these data, useful findings relating to climate change and armed conflict have already been made.
Existing data on armed conflicts cover only individual countries or provide information only on a yearly basis. This has limited the extent to which the data can be used. One example is that such data do not permit studies of local issues of civil war. For this reason peace and conflict researchers have in recent years realized the necessity for more detailed data on armed conflict.
The dataset which is released today covers all armed conflicts in Africa from 1989 through 2010 and contains information on the precise date and place of individual instances (events) of armed violence. This allows for new research on the causes, dynamics, and resolution of armed conflict. Further, patterns and the geographic developments of conflicts can be analyzed using software for geographic information systems (GIS).
- This will change conflict studies in a very exciting way, says Peter Wallensteen, Dag Hammarskjöld professor of peace and conflict research and leader of UCDP.
Initial studies have already contributed with interesting findings; such as the targeting of civilians in intrastate conflicts and the relationship between climate change and armed conflict. Combining the dataset with meteorological and economic data, the Uppsala-based researchers Dr. Hanne Fjelde and Nina von Uexkull have found that variation in rain fall increases the risk of armed conflict between societal groups. This risk is further increased in poor areas which are more vulnerable to changes of their environment.
- Since the weather, just as armed conflict, often affects different parts of a country in differing ways, we would not have been able to perform our study without this new, detailed, information, says Nina von Uexkull, PhD candidate at the Department for Peace and Conflict research at Uppsala University.
In another study on the topic of climate change and conflict Associate Professor Erik Melander and Ralph Sundberg show that a combination of high population density and soil degradation increases the risk of violence between non-state actors. This is alarming as climate change may increase the risk that this lethal combination – population density and degrading soils – will spread around the globe. Besides research on climate and conflict, a study by Dr. Hanne Fjelde and Dr. Lisa Hultman reveals that violence against civilians, in ethnic conflict, is most often perpetrated in areas where the opposition side is numerically strong.
Fact box: The dataset (UCDP GED) is the outcome of approximately 2.5 years of work, engaging some 15 researchers and assistants. It contains information on some 24 000 unique events and includes all three types of armed conflict (state-based, non-state, and one-sided violence) on the African continent between 1989 and 2010. This dataset is compatible with a number of software utilities for statistical analysis and GIS software.
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The Uppsala Conflict Data Program (UCDP www.ucdp.uu.se) is located at the Department for Peace and Conflict Research at Uppsala University, Sweden. It was founded in the 1980s and has since then produced easily accessible data, free of charge, which has been globally used for conflict research. UCDP's definitions of armed conflict have become standard for how conflicts are defined and studied. In 2011 UCDP was awarded the prestigious Lijphart/Przeworski/Verba Data Set Award, delivered by the American Political Science Association (APSA) in Seattle.
For examples of the visualization conflict patterns please visit our website, www.ucdp.uu.se/ged/
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Metaphors & Mediators

Have a look at my latest blog posting at PsychologyToday.com on metaphors.  I invite conflict resolution practitioners to check it out from the lens of the work you do.  If you are  guiding people through conflict and disputes, are you aware of the metaphors you use?  Are you aware of the metaphors they use?
Do your metaphors help you in trying to help a situation go from confrontational towards collaboration?
Have you noticed the metaphors used in this post?
I hope you enjoy:

Metaphors- Getting Past Boredom!

A metaphor is used about every 10-25 words. With that knowledge, it is important to know how metaphors shape our thoughts, emotions, and our body language. Noticing metaphors also happens to be a fun way to pass time. Read More
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Using Semiotics With Conflict Resolution


Below is my newest article on semiotics and nonverbal communication.  Of course the 'spin' from the mediation and the conflict resolution perspective is, in order to be effective at helping and guiding parties who are involved in conflicts and disputes, we must be cognitive of all the elements that exist.  

Using, for example the wheel (or circle) of conflict helps you as the professional prepare and then work with the parties to identify all the issues.  Using semiotics helps ensure that all the elements are identified, and thus helps you help them as best as you can.

Enjoy!

Semiotics & Nonverbal Communication

I often explain, for me, the most effective way to fully understand all the nonverbal communication elements present during a situation is through semiotics, specifically social semiotic analysis.  I describe the social semiotic approach to nonverbal communication as pulling back the veil of ambiguity of nonverbal communication cues and elements by making what is implicit explicit- connecting the micro cues (specific gestures and movements) with macro cues (rapport, empathy, professionalism, etc.)
Read the rest of my newest article at Semionaut.net [HERE].
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November Webinar


Webinar 11/16 6pm est: How Mediators Can Manage Their Own Differences Constructively (FREE)


How mediators can manage their own differences constructively
This session will explore how mediators can manage more effectively the inevitable differences that arise because of the wide diversity of professional backgrounds, training, and needs within the mediation community.
Ewan Malcolm's research demonstrates that there can, at times, be a dissonance between the words and actions of mediators. The gap between our beliefs as conflict professionals and our behaviors in conflicts can adversely impact our credibility as mediators.

WHEN: Wedesday, November, 16th
TIME: 6pm - 7pm est
FREE: spots limited

About Ewan:
Ewan Malcolm is a very experienced mediation professional who works in New York and the United Kingdom. As a thought-leader and a well-respected practitioner, he has pioneered the development of mediation in Scotland.
He has been described as a "magnet for serious and innovative people, who can appreciate the value of his own work and above all the rewards of working in collaboration with such an inspiring and effective person."  Ewan was named Mediator of the Year at the Law Awards of Scotland 2008. He is a Board Member of ACR GNY and it their Conference Chair for 2012.
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Random Book Pages Provide A Great Learning Experience


I am not sure if I am the only one who does this but whenever I get a new book, I open to a random page and start reading.  
Why? Why not? 

Well, one thing is by reading a random few pages is it informs me if the book is any good.  This random thin slice (a snippet or section representing the whole.  Thin Slice methodology also happens to play significant role in my PhD- read more HERE) creates an instant learning moment dualistically.

First, it lets me know if I will enjoy the book and make me want to have a larger ‘slice’ or  really the ‘whole pie.’  Secondly, if it is a good thin slice, it will provide me a learning moment allowing me to discern the content and apply it to my life.

This brings me to my newest book, Conflict Management Coaching: The CINERGY Model by conflict expert and coach, Cinnie Noble.  The page I randomly opened to was 112 and the title states, “Clarify the Goals.”

While reading only this title, I thought to myself, “wow, this is great already.”  Before I even started reading, I began reflecting on how easy it is during my mediations, both the ones I do professionally and also the informal mediation and conflict communication engagement I do on behalf of the NYPD, that my goals and assumed goals of the parties and stakeholders can easily get in the way of me helping them.

Cinnie adds on the following page another gem- “Clients may need time to identify goals.” Again, obvious, but also brilliant.

Think about it (well I am at least). Checking in with the parties is important but do not overlook that checking in with yourself is equally important.  Who’s pace are you moving at- yours or theirs? Have you properly identified their goals?  Did you establish the goals and did you do it jointly?  It should be their goals, not yours.

Have I learned anything new from those two pages?

Honestly, no, not really.

Have a learned anything again?

Yes.

This is the crucial element, as I have said many times before.  Being good, really good, at what we do is by practicing.  Practice includes conducting mediations but it is not limited to that. 

Reflection, in this example by reading, reminds me to take a breath and a moment to realize that my goals might interfere with their goals. 

Of course as professionals we have goals (we should!) and this reflection allows me to remember the party must be able to firstly establish goals before we can work on achieving them and then determine the options on how best to meet them while ensuring your goals and theirs are congruent.

In Conflict Management Coaching, Cinnie reminds me, is that since the parties have come to me, there is a very good chance the party(s) and stakeholder(s) might need assistance first in identifying their goals before I can assist in helping them try to achieve them.

I look forward to reading the rest of this book to learn many things… again.

The book is available from Amazon [HERE].

*Disclaimer: I received a free copy of this book from Cinnie Noble with no arrangement or expectations by any either of us for me to write a review or provide comments for the book. 
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Ever Experience The "Duper's Delight"?

Have a look at my latest article on micro expressions, and the famous "Duper's Delight"- taking joy in fooling someone.  Have you experienced this during a mediation session or during negotiations?
Keep in mind, these micro expressions, or facial actions that happen in less than a second, are a form of leakage that is often missed by many.
[Read, look at the pics & video HERE]
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Have a Look!

For all my conflict resolution professionals that enjoy my posts on nonverbal communication, you can now enjoy reading all about it at www.PsychologyToday.com as I will now be writing their in my new blog titled, "Beyond Words."

Have a look and let me know what you think!

I hope you enjoy it.
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Occupy Wall Street Protest: Collaborators in Peace- Not Against It



As someone who has been there multiple days, I can attest to the powerful and peaceful nature of basically all the people present at Zucotti Square- the proper name of the "Occupy Wall Street's" location.

The important note to point out to my fellow professionals is my primary job (aside of being a mediator) is as one of those people Jerry mentions.  Actually though I am just "blue" being that I am not a supervisor but rather a detective in the NYPD Community Affairs Bureau.

My job is to ensure everyone gets to participate and engage in the protest while making sure safety concerns are addressed.  
How do I do this?  

I am happy to say I have had many interpersonal and informal conversations with many of the people there protesting.  One of the main topics is always the police and often the mis-perception that "we" are against "them."  Happily I am able to explain what our role is and how it is not designed to be confrontational between the protesters and police.

Last night as I walked in the pouring rain, I spoke with people holding posters, I respectfully declined to participate in a impromptu meditation session, had a great discussion with a man playing the diggeridoo (and sharing my appreciation for it and aboriginal art), and explained to a person blocking the sidewalk trying to take a photo that they had to move on because they were blocking traffic... after they took their photo.

It's the last bit that I want to explain a little more in-depth.  We all know the cliche of "expanding the pie" and "developing empathy" while serving as mediators, right?  

Well, the real challenge, and joy is applying it elsewhere in the other jobs and roles we serve in life.
Yes, the Chief of the NYPD told me to make sure during a portion of the night "my corner" of Liberty Street and Broadway was not to be cluttered with gawkers and protesters while he watched me do my job.  

How did I do?  

Empathy.  

And common sense. 

If I am a protester, or interested worker or tourist or press person walking down Broadway and see the protest, for sure I would want to stop and take a picture- admittedly it is, at its superficial level, very cool to see.  Also, If i am one of the protesters and trying to meet up with my friends, a corner is often one of the best places to meet.
Does this create an intractable situation with the me and the orders of the Chief, who staring at me?

No.

These are some of the things I said:

"Hey, sir, once you get that great picture, please, you have to move on."

"I know you want to take a picture of that woman, especially because she is topless and has a sign that says "I Said Listen to Me- NOT LOOK!", but you are in the middle of the sidewalk, people can't get through.  You have to take a picture quick and then move along."

"I know you are you waiting for someone but this corner is not the best spot- perhaps waiting just over their by the phone booth will be a better spot."

(using humor) "Buddy, this isn't working- you and your big bike at this corner is blocking everyone.  This is definitely not a good spot to text message someone... especially considering you are standing in front of the Chief of the NYPD (he was).  Do me a favor please, can you move down the block?"

"Wow that orange looks really, really good.  I know once you are done peeling it (he was peeling it and throwing the bits in the garbage), you are going to move on, right?"

I said all of this in a tone that I would like to be spoken to, while also often gently patting or touchy the people on the back of the shoulder.  I would then often end the encounter with "Thank you."

Cops are not against protesters.  

We are there for you- not against you.


(note: these comments of mine and don't represent that of any organization that I work with/for or associated with.)
* Also, a 'plug'- if you liked this, you might like my first article at PsychologyToday on body language- http://www.psychologytoday.com/blog/beyond-words/201109/is-nonverbal-communication-numbers-game click HERE (please)
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Many Cups of Tea in Glasgow


There is a famous book titled “Three Cups of Tea” and it tells the story of an American man and his many journeys to Pakistan to build schools for children.  The tea reference is to the custom of having tea while communicating with others.  This occurred during lively discussions, friendly and informal talks, and during negotiations for him through the book.
The book specifically refers to the American coming to the realization that in order for an important collaboration to be negotiated and finalized as well as for friendships to be developed, three cups of tea had to be consumed because this is how relationships and rapport are developed.
My short reflections of the Glasgow trip (why Glasgow? read more here) reminds me of the above story however the variations include instead of a single American traveling, it is a small group from New York, Barcelona and Glasgow getting together in Glasgow over a multiple days.  Instead of three cups of tea (or coffee), there were many, many cups of tea.
Drinking, while engaging others in communication, is a form of nonverbal communication and falls with the "E" for environment of my METTA acronym [more here].
It was in these numerous opportunities of consuming tea with Glaswegians that I was able to have deep yet informal conversations learning about how people here, from all religions, religious groups, law enforcement, and governmental agencies are working in various collaborations towards building a Glasgow and Scotland that is based on the words of Wisdoms, Justice, Integrity and Compassion.
People shared with me how these words manifest daily not only just during their work but their lives.  Tea (again, also coffee), is a wonderful nonverbal communication element that reduces the invisible barriers that exist such as cultural differences, languages and accents, clothing and adornments, and personal beliefs.
These words of Wisdom, Justice, Integrity, and Compassion, which are inscribed on the ceremonial mace in the Parliamentary chamber in Edinburgh (read here), do not “live” in written text.  Rather, I was able to see it come alive while engaging all many different people in these informal conversations over a cup of tea.
read more "Many Cups of Tea in Glasgow"

Coming Face To Face Behind The Emotion of Conflict

Restorative justice has found favour in the workplace, writes Kelly Burke.
Bullying, violence, greed, sexual harassment and revelations of infidelity are all in a day's work for Jack Manning, the fictional workplace negotiator played by Matthew Newton in the Michael Rymer film Face to Face.
But, according to the man on whom the character is based, the film is a strikingly accurate portrayal of a day at the office - invariably somebody else's office.
John McDonald has been working as a facilitator in the field of restorative justice for almost two decades and, along with colleague David Moore, inspired David Williamson over lunch one day in the late 1990s to write a play based on the work they did.

Read more: http://www.smh.com.au/national/coming-face-to-face-with-emotion-behind-office-conflict-20110918-1kfuz.html#ixzz1YNtzcJCA
read more "Coming Face To Face Behind The Emotion of Conflict"

Semiotics & Nonverbal Communication (Conflict Analysis)

Hello everyone,

I thought the following article I published at www.Semionaut.net would be of interest to some.  If we look at our nonverbal communication as well as that of others, it can help us be more effective in engaging and assisting those in conflict.

Enjoy:

Semiotics & Nonverbal Communication

by Jeff Thompson| Brisbane, Australia

Sunday, 18 September 2011
tags: australasia, making sense, semiotics

Semiotics, is the study and understanding of signs.  Signs are not limited to what comes to mind for most people- billboards, advertisements and storefront displays.  Rather, semiotics, and more specifically social semiotics is the study of how we interact and communicate with others by analysing the different channels of communication being used.  Often, many of these channels are based on nonverbal elements and cues.
During any interaction with another person, we are communicating with each other constantly, primarily through nonverbal channels.  This is occurring through multiple channels and is both strategic and non-strategic (or intentional and unintentional).  This includes body language, voice tone, clothing and adornments, the environment, timing, and touch.
To envision all the different nonverbal elements present in any given situation, picture a black, blank screen in front of you.  Now imagine dozens of circles, of different colors and sizes, appearing and disappearing with the timing of each varying while consuming the majority of the screen replacing the black portions...

[READ MORE HERE]
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Body Language of International Negotiations

I came across the following article recently which explored the use of body language in a laboratory setting of Chinese and Canadian participants.

The authors, Zhaleh Semnani-Azad (University of Waterloo) and Wendi L. Adair (University of Waterloo), coded six categories of behavior: posture, head movement, hand movement, eye gaze, facial expression, and how often the participant fell silent or kept talking.

The results: 

The results indicated that some nonverbal cues were used by both groups to convey the same meaning. Smiling, leaning forward, and gesturing while talking were employed by both the Chinese and Canadians when trying to convey a positive and more submissive approach, and shaking the head and frowning were displayed by both to show the opposite. In attempting to project dominance, both groups were more likely to try to control the room through negative signals than positive ones.

What I find interesting is many of the traits listed as "positive and submissive" is also what previous research studies state are nonverbal cues of rapport?  Is rapport building also considered not only positive but also submissive?

read the full article from Strategy + Business [HERE].
read more "Body Language of International Negotiations"

Glasgow 2011: Interfaith Engagement

As this is posted, I should be just about to land in Glasgow, Scotland.  I am once again fortunate enough to be part of an interfaith delegation trip sponsored by the Interfaith Center of New York who’s purpose is to bring interfaith leaders from Glasgow, Barcelona, and New York City during a 3 year-3 city tour to share their ideas, best practices and explore ways to be more effective in their respective cities.

I am part of the New York City delegation and was invited because of the clergy and interfaith I do as a detective in the NYPD working in the Community Affairs Bureau as well as the conflict resolution/mediation work.

I am looking forward to this opportunity to be able to engage others from another city doing similar work yet doing it differently at the same time as each city is different and unique and thus approaches must be designed to meet the varying needs of the stakeholders.

Last year in Barcelona I was able to learn how deeply connected the terms “conflict resolution” and “mediation” is with the term “interfaith.”  There is even an umbrella organization called the Interfaith Mediation Network.

I am looking forward to being able to learn methods of engagement and then reflecting on ways to apply it to my practice to improve my ability to assist others who are involved in conflicts and disputes.

I plan to blog while in Glasgow (and Edinburgh) and you can also follow my trip in twitter.  I will be using the hash tag #ICNYglasgow and posting from both my mediation account, @MediatorJeff and my nonverbal communication account, @NonverbalPhD.
read more "Glasgow 2011: Interfaith Engagement"

Join Me: Sept. 19th, 6-8pm





Hello Everyone!

Just a quick message for my friends in Scotland and the rest of the UK that I will be giving a talk at Strathclyde University titled:

The Science & Art of Nonverbal Communication: What Mediators Need To Know


This interactive workshop will combine academic nonverbal communicationresearch with its practical use for mediators. Nonverbal communication is fun to talk about yet also have a significant impact during our mediation sessions.  As conflict and communication specialists, it is important for us to be aware of our nonverbal cues as well as those used by others.

Jeff Thompson will share important information based on research (his and others) and offer it in a way you can apply it to your practice.  He share’s his METTA acronym as a way to be aware of all the present nonverbal elements.

Jeff Thompson is a professional mediator certified with the New York Peace Institute and the International Mediation Institute. He is currently a PhD candidate at Griffith University Law School in Australia, researching nonverbal communication. Jeff is also an NYPD Detective. Follow Jeff on twitter at @NonverbalPhD & @MediatorJeff.


Monday, September 19th, 20106pm – 8pm

Strathclyde Law School, room 716

For the Young mediators group the fee is £25 for members of SMN and£50 for non- members.



Special thanks to Charlie Irvine for arranging this event.
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Join Me Tonight- 8pm est!

Listen LIVE Sept 13th at 5:00 pm PST/ 7:00 pm CST/ 8:00 pm EST atBlogTalkRadio. Call in at: (347) 324-3591

Listen online [HERE]
From Texas Conflict Coach:

Body Language and gestures are fun to talk about yet also have a significant impact during our interactions with others. As conflict and communication specialists, it is important for us to be aware of our nonverbal cues as well as those used by others. This includes negotiation and mediations sessions and the work of ombuds and conflict coaches. 

Jeff Thompson will share important information based on research (his and others) and offer it in a way you can apply it to your practice. He shares's his METTA acronym as a way to be aware of all the present nonverbal elements. Join us to learn new information, have fun and ask questions.

Jeff Thompson is a NYPD detective and professional mediator. He also gives presentations and trainings on conflict resolution, communication and nonverbal communication skills. Jeff has a MS in Negotiation and Dispute Resolution from Creighton University and is currently a PhD candidate at Griffith University Law School based in Australia.
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White Socks & Mediation

The following post is originally from my other blog which is covers my research as I venture towards a PhD degree at Griffith University Law School.  The topic is on nonverbal communication and mediation.  The post below I believe has direct relevance... aside of questioning the wearing of white socks with a business suit.  


Have a read below looking at the pictures and video from your professional conflict resolution perspective and ask yourself the following questions while you reflect on it- could you pick the slight/quick cues during a mediation?  Do you think you ever "leak" these type of cues?  What can you do to be more aware of these type of nonverbal cues?


Enjoy!
------


One of my favorite ways to keep my skills sharp in decoding nonverbal communication cues is by watching television, especially the Sunday morning political discussion programs. A favorite of mine is the U.S. based "This Week" on ABC.

Usual host Christiane Amanpour was off (someone who I have researched and mentioned on this blog previously here), so Jake Tapper took the reins for the August 28th episode and didn't fail with offering some nonverbal communication information for me to share.

First, the highlight and subject of the title- finger pointing and tongue sticking!
You can watch the video here and jump straight to the 10 minute mark. If you do not want to read my analysis prior to watching, stop reading and watch the video now.
video platformvideo managementvideo solutionsvideo player

Notice the condescending nature of Donna Brazile pointing her finger (scolding-like, reminds me of a teacher yelling at me while in primary school!) while leaning forward.
Then, George Will responds by defending himself, and offers two great micro-expressions. First the extended blink (closing her off- both the site of her and her comment) then, and to further emphasis his disagreeing with her comments, he sticks his tongue out at her. Really.
I was able to get a picture of it below. Trust me, it was very quick.



Next, moving onto (actually back to) our host Jake Tapper. In my METTA acronym, "A" is for appearance- any thoughts on his color selection of socks?
Prior to George sticking his tongue out at Donna, a few minutes earlier he "shot" down her comments with the famous "I want you to stop talking, I don't agree" 'shoot'em down' gesture.



Back to Donna, in this picture notice her eyebrows.  Here she is listening to Cokie Roberts and not neutrally analyzing her comments, but rather from a negative perspective.



For the last picture, you tell me what you see in this picture.  George Will is speaking (on the right) and the others are listening. See anything?

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Reflection & Engagement At The Speed of Twitter!



Last week, Jason Dykstra and I co-hosted the first ever twitter chat for the ADR community.  I saw this as an opportunity to bring together the ADR community of professionals, academics, students, practitioners, and ‘newbies.’

This opportunity turned into a fantastic experience- one that allowed me to engage people that I was already following on twitter as well as getting the opportunity to interact with new people.

The format was simple- everyone meet at 8pm on the last Wednesday of every month to discuss a predetermined topic that consists of approximately 10 questions.  Each questions is given about 5-7 minutes of discussion and each tweet contains the #ADRhubChat hashtag (if it doesn’t no one present for the chat will see it!). 

What is the best way to describe what went on during this one hour chat on the topic of “Twitter and ADR”? Adventurous, Fast Fun!

No, I am not describing some action-packed roller coaster ride but the twitter chat.  It really was each of those and more.

Adventurous- This was basically a new venture for most of the participants.  A heuristic learning model is one where you learn by engaging and trying it out for yourself.  Well, that was the case for me and those involved in this first chat as went on a one hour adventure- that really is the best way for me to explain the journey that was fast and fun (to be explained below).

The best part about it- I was not alone I had my fellow ADR friends going along for the ride as well.  The adventure allowed everyone to come together, on a new platform to share and learn.

Fast-  I have not added up the total amount of posts or participants but my estimates are about two dozen people and over a hundred tweets all in one hour.  I have participated in fast mediations before (yes, successful thank you very much) but this twitter chat really made me feel like I was time traveling as one hour basically felt like 5 or 10 minutes.  I was typing furiously, and putting eyes to work at double time reading the tweets as fast as they came in.  “Why use twitter for ADR,” “Who do You follow,” “ADR Twitter Success Stories,” and “Things that bother you on twitter” were some of the questions that garnered dozens of replies.  How can I explain how fast it was?  Think the Mediator’s Introduction, opening statements, and exploring ideas stage happening… all at the same time! 

Fun- With the above comment, it’s easy for people to say that sounds like information overload and something you would never want to participate in.  I’ll only speak for myself and it was the opposite- it was fun and lots of it.  I had the opportunity to have a really good time and engage in topics with many people all in one hour.  If anything, at the very least it was a great exercise for my brain to comprehend many things at a fast pace.  It reminds me of how during a mediation session there are many things happening at once including communication and nonverbal communication cues and elements that are easy to miss.  Practice helps us as mediators be aware and respond accordingly.  For the twitter chat it is similar- taking in lots of information and responding accordingly.

Overall I really enjoy this new experience and look forward to doing it again next month.  Of course there were some slight bumps on this adventurous, fast and fun event but that’s part of the reflective and learning experience.

I look forward to hopefully seeing you at the next twitter chat: September 28th, 8pm est., on twitter using #ADRhubChat.

Enjoy!
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