I recently came across this information from the Australian Government's Department of Innovation, Industry, Science and Research (btw, sounds like a good group to work for!) and thought it would be of interest to everyone.
It offers six step to dispute resolution for small businesses. First, I applaud the Aussie government for admitteding some the information might be outdated (I appreciated it when government agencies do such things as it seems to be a rarity) and second, the kit being offered is no brief pamphlet- it's 46 pages long!
From the site:
The Resolving Small Business Disputes: Six Steps to Successful Dispute Resolution kit aims to help small business resolve their disputes as quickly and as cheaply as possible, and to implement good business practice with respect to disputes that may arise. The kit is designed to encourage and help small business to use Alternative Dispute Resolution (ADR) as a viable alternative to litigation.
The six steps include:
•Step 1: Understand your dispute
•Step 2: Understand your options
•Step 3: Select an approach
•Step 4: Access dispute resolution services
•Step 5: Prepare for resolution
•Step 6: Successful dispute resolution, including Avoiding disputes & dispute management systems
•Dispute resolution - Case Studies
A PDF version of the pamphlet could be downloaded [here].
The webpage can be found [here