I recently interviewed Charles L. Howard, author of The Organizational Ombudsman. I discussed with Chuck (he let me call him that) different aspects of the book, his motivation and how it can help you- if you are an ombuds, conflict professional, or someone interested in creating an ombuds office for your university or organization.
I hope you enjoy the 19 minute interview (see below). You can purchase his book and read more about it at the ABA site [here].
More on Chuck: Chuck Howard has extensive litigation experience in state and federal court in a wide range of matters, including over seventy appeals. His intellectual property litigation experience encompasses copyright, trademark, trade secret, covenant not to compete and patent litigation, including proceedings before the Trademark Trial and Appeal Board. His business and public sector litigation experience includes representation of the State of Connecticut, quasi-public state agencies, municipalities, and business clients in many diverse matters.
Read Charle's full biography [here]