Communication in Mediation: Tips

Communication in Mediation: Tips

I found this PDF file from the law firm Blaney McMurtry LLP (Toronto, Canada) while writing the 7 Elements of Negotiation, Part 6: Communication (LINK). It has a list of tips for communicating during mediation.

From the sheet, they are:

Effective Listening

  1. Attention
  2. Paraphrasing and Summarizing
  3. Ask clarifying questions

Effective Speaking

  1. Focus on the problem, not the person
  2. Speak from your own perspective
  3. Speak directly to the other person
  4. Be specific
  5. Build for the future
  6. Focus on common interests, not positions
  7. Create options for mutual gain

...And finally, foster an atmosphere of cooperation and collaboration.

For more details on each of them, download the file [here] and you can also visit their site [here].

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